The 9 PM leak call
gets taken.
Plumbing shops don't lose work at noon. They lose it at night, when the caller hits voicemail and calls the next name on the list. Chloe answers yours. She takes the address, the details, and the urgency, then texts your on-call phone. You handle the work. Chloe handles the calls.
(848) 800-6087SHOPS LINE, ANSWERED DAY AND NIGHTWORK ORDERORDER NO. 1046
WHO CALLEDProperty manager
PHONE732-555-0177
AREANew Brunswick NJ
DATE · TIME1/19 · 11:31 PM
MESSAGESewer backup in the basement, three units affected. Tenants home. Wants first truck.
URGENT TELEPHONED CALL BACK CAME BY
TAKEN BY: CHLOE · ANSWERED IN ABOUT 15 SECONDS
SAMPLE WORK ORDER. THE REAL ONE LANDS AS A TEXT ON YOUR PHONE, SECONDS AFTER THE CALL.
A plumbing night, on the log.
CALL LOG · NIGHT SHIFTCHLOE ON DUTY
21:12homeownerburst pipe, water at the ceilingshutoff walked through, on-call texted
22:40tenantno water in the apartmentdetails texted, morning slot offered
23:31property managersewer backup, three unitsflagged urgent, you called back 6:55 AM
00:15PRE-ALERTcallergas smell near the water heaterESCALATEDyou got the call in 40 seconds
A SAMPLE NIGHT, NOT A REAL CUSTOMER. REAL PLUMBING NIGHTS RUN LONGER.
Why shops forward the line.
- THE MATH
- One saved emergency job a month covers the plan. Two and it's profit.
- THE DETAILS
- Address, what's leaking, since when, who's home. Written down, not guessed at 6 AM.
- THE PHONES
- Summaries go to every phone you list. On-call techs stop playing telephone.
- THE SCARY ONES
- Gas smell at a water-heater call gets a human on it right away.
TOOTA MARKETING GROUP · FREEHOLD, NJ · (848) 800-6087
