Never lose another 2 AM call.
Chloe is the AI answering service for plumbing, HVAC and heating oil shops across the lower 48. She answers your after-hours line in about 15 seconds, gets the name, address, problem and urgency, and texts you the job before that caller can dial the next shop.
- From $297/mo
- First month free
- No per-minute billing
- Cancel anytime
Example call. Your caller hears your shop's name.
Same 2 AM call. Two endings.
Someone with water on the floor doesn't leave a message and wait for morning. They call the next shop on the list.
"You've reached… please leave a message"
- Phone rings out to your greeting.
- Caller hangs up and taps the next result.
- Someone else gets the emergency rate.
- You find a missed call at 7 AM, maybe.
Answered in about 15 seconds
- Chloe picks up with your shop's name.
- She gets name, callback, address, problem and urgency.
- Gas smell or active flood? Her emergency script runs.
- You get the whole job by text in seconds.
Call Chloe yourself. Right now.
Our own line is answered by Chloe, so calling it is the live demo. You'll hear the same voice your customers will hear at 2 AM: no hold music, no phone tree, no voicemail.
(848) 800-6087- 1Call from any phone, day or night.
- 2Chloe picks up in about 15 seconds.
- 3Ask her anything. She says out loud that she's AI.
Scan to call ChloeOpens your phone's dialer
A job ticket, not a mystery voicemail.
Chloe asks what a good dispatcher would ask, then texts it to you in the same order every time.
Name and callback, confirmed
Read back to the caller, so you're not dialing a wrong number at 3 AM.
Service address
Where the truck needs to go.
The problem, in their words
"Water heater leaking in the basement." No 40-second voicemail to decode.
Urgency at a glance
Gas smells and active floods trigger her emergency script and go to the top of your text.
What is voicemail costing your shop?
Use your own call log and your own average ticket. The default numbers are just a starting point. Slide them to match your shop.
Live in three steps
Forward your after-hours calls
Keep your number. Set call forwarding on your business line to Chloe's number. It's usually a short star code or a setting in your phone system. Setup is included.
Chloe answers in about 15 seconds
She greets callers with your shop's name and gets the name, callback number, address, problem and urgency. Gas smells and active floods go through her emergency script.
You get the job by text
Seconds after the call ends, the full summary lands on your phone. You decide whether to roll a truck now or call back at 7.
Chloe speaks your trade.
She knows the difference between a dripping faucet and a burst supply line, between a noisy blower and a no-heat call with a baby in the house.
Plumbing
Burst pipes, sewer backups, water heaters, frozen lines. Active water gets flagged urgent at the top of your text.
Plumbing answering service →HVAC
No-heat, no-cool and leaking-unit calls with the details your tech needs before rolling a truck.
HVAC answering service →Heating oil
Run-outs, no-heat calls and delivery requests, captured and texted with urgency marked.
Heating oil answering service →Every shop in the lower 48.
From a two-truck plumber in Maine to an HVAC outfit in Arizona: if your shop is in the contiguous United States, Chloe can answer for it. Your callers hear your shop's name in every time zone. We're based in Freehold, New Jersey.
Whatever time it is where you are, Chloe is on.
Three plans. Never a per-minute meter.
Every plan is one monthly price with its included calls spelled out. Busy week? Only calls past your allowance bill, at a flat $1.91 each. Never per-minute.
Standard
Most shops start here
- The full Chloe service, nothing held back
- Answers in about 15 seconds, 24/7/365
- Name, callback, address, problem and urgency
- Job summary texted to you after every call
- Emergency script for gas smells and active floods
Pro
For busy multi-truck shops
- Everything in Standard
- Job texts to your whole crew
- Booking & scheduling requests relayed by text
- Room for storm-season volume
Elite
The full stack
- Everything in Pro
- Invoicing & card collection on your own processor
- Our biggest included-call allowance
- Ask about custom call scripting
- First month free (monthly fee waived)
- $497 one-time setup, any plan
- +$1.91/call past your allowance
- No contract, cancel anytime
- Card at signup
Questions shop owners ask
What is an answering service for plumbers?
It picks up the calls your shop can't, usually nights, weekends and while you're under a sink, so the caller talks to someone instead of hearing voicemail. Chloe is an AI answering service: she answers your forwarded calls, collects the job details and texts them to you.
Is Chloe a real person?
No. Chloe is an AI voice agent. She talks with callers in plain conversation, asks the questions a dispatcher would ask and sends you the answers by text. We don't pretend she's human.
How fast does Chloe answer?
In about 15 seconds. There's no hold music and no ring-out to voicemail.
What does it cost?
$497 one-time setup, then plans from $297/month with 150 after-hours calls included; calls past your plan's allowance are a flat $1.91 each. The first month is free and we take a card at signup. There's no per-minute billing and no contract, so you can cancel anytime.
Do I have to change my phone number?
No. You keep your number and turn on call forwarding to your Chloe line. Your customers dial the same number they always have.
What happens with real emergencies?
Chloe has an emergency-triage script for things like a gas smell or active flooding. Those calls are flagged by urgency at the top of the text you get, so you can decide in seconds whether to roll a truck.
Does it work for HVAC as well as plumbing?
Yes. No-heat, no-cool and leaking-unit calls follow the same flow: name, callback, address, problem and urgency, texted to you. See the HVAC answering service page.
Do you serve shops outside New Jersey?
Yes. Chloe answers for shops anywhere in the lower 48 United States, in every time zone. We're based in Freehold, New Jersey.
Do you work with heating oil companies?
Yes. Run-outs, no-heat calls and delivery requests are captured and texted the same way, with urgency marked. See the heating oil answering service page.
An after-hours answering service for plumbing & HVAC owners who are done chasing voicemails
If you run a few trucks anywhere in the lower 48, you already know the pattern. The phone rings at 11:40 PM, you're asleep or on another job, and the call goes to voicemail. By morning the customer has booked whoever answered first.
Chloe is a 24/7 virtual receptionist for your after-hours line. She doesn't put people on hold or read a script that sounds like a phone tree. She has a real back-and-forth with the caller, gets what you need to quote and dispatch, and texts it to you.
What you get
- Emergency answering for plumbers and HVAC. Gas smells and active flooding go through a triage script.
- A text you can act on. Name, callback, address, problem, urgency. No 40-second voicemail to decode.
- One predictable bill. From $297/mo with your included calls spelled out, and no per-minute meter running during a cold snap.
Plumbers, see the plumbing answering service page. HVAC shops, see HVAC answering service. Oil dealers, see heating oil answering service. Shopping around? Read our honest comparison of answering services for plumbers.
What a Saturday-night call sounds like
Your next 2 AM call is already on its way. Let Chloe take it.
$497 setup · plans from $297/mo · first month free · cancel anytime