Plumbing answering service that catches the burst-pipe calls voicemail loses
Chloe answers your forwarded calls at night, on weekends and on holidays. She gets the caller's name, callback, address, problem and urgency, and texts you the job in seconds.
- From $297/mo
- First month free
- No per-minute billing
- Cancel anytime
Example call. Your caller hears your shop's name.
Why voicemail costs plumbers more than any other trade
Plumbing emergencies don't wait. A homeowner with water spreading across the floor will call the first shop on the list. If they get your voicemail, they hang up and call the second one, and the third, until somebody picks up. Whoever answers first usually gets the job.
That's the math behind every missed after-hours call. Your shop already paid to make the phone ring, through your truck wraps, your Google listing, your ads and your reputation. When it rings out at 1 AM, that marketing spend goes to someone else.
You can't answer every call yourself and still run the jobs. A traditional call center bills by the minute and usually takes a message. Chloe is built for the gap in between: she answers instantly, asks the right questions and gets the details into your hands.
24/7 answering service for plumbers: what Chloe handles
- After-hours calls. Nights, weekends and holidays, or any time you turn on forwarding.
- Emergency calls. Active leaks, sewer backups and gas smells go through her emergency-triage script.
- Routine requests. A dripping faucet or water heater quote still gets captured, with urgency marked "can wait," so it's ready for the morning.
Chloe isn't a phone tree. Callers don't press 1. They talk, and she listens and asks follow-up questions.
Example: a Sunday water-heater call
Every call ends with a job ticket, not a mystery voicemail
Chloe asks what a good dispatcher would ask and then texts it to you, in the same order every time.
Name
Who called, spelled the way they said it.
Callback number
Confirmed back to the caller, so you're not dialing a wrong number at 3 AM.
Service address
Where the truck needs to go.
The problem
"Water heater leaking in the basement," in the caller's own words.
Urgency
Emergency now, or fine for the morning. You see it at a glance.
Forwarding your plumbing line takes minutes
- We set up your Chloe line with your shop name in the greeting. That's part of the $497 setup.
- You turn on call forwarding from your business number to Chloe, for after hours, for unanswered calls or for everything. On most carriers it's a short star code. On VoIP systems it's a setting.
- You pick the cell phone that gets the job texts. It can be yours, your on-call tech's, or both.
Your customers keep calling the number on your truck. Nothing changes for them except that someone answers. See the step-by-step forwarding guide.
Plumbing answering service vs. a virtual receptionist call center
Most legacy answering services bill by the minute or by the call, and a live operator takes a message. That's better than voicemail, but per-minute bills grow on your busiest nights. Chloe is $297/mo with no per-minute billing, and you get a structured text instead of a message slip. For a vendor-by-vendor breakdown, read best answering service for plumbers, ranked.
Running HVAC too? The same Chloe line handles both. See the HVAC answering service page.
What is voicemail costing your shop?
Use your own call log and your own average ticket. The default numbers are just a starting point. Slide them to match your shop.
Plumbing answering service pricing: flat, no surprises
One flat monthly price on every plan, with the included-call allowance spelled out right beside it. A storm-week pileup doesn't change your monthly price — only calls past your plan's allowance do, at a flat $1.91 per call, never per-minute.
| Standard (entry) | $297/mo | 150 after-hours calls included |
|---|---|---|
| Pro | $497/mo | 250 after-hours calls included · summaries to multiple phones |
| Elite | $797/mo | 400 after-hours calls included · our biggest included allowance |
| Setup | $497 one time | Chloe's line, your greeting and your call forwarding — any plan |
| Extra calls | $1.91 each | Only past your plan's included calls, billed next cycle |
| First month | Free | The monthly fee is waived for month one |
| Per-minute fees | None | Never metered by the minute |
| Contract | None | Cancel anytime |
Standard — $297/mo
- 150 after-hours calls included
- Answers in about 15 seconds
- Collects name, callback, address, problem and urgency
- Emergency script for gas smells and active floods
- No per-minute billing · no contract
Pro $497/mo (250 calls, multi-phone summaries) · Elite $797/mo (400 calls — our biggest allowance) — see /pricing
Plumbing answering service FAQ
How much is a plumbing answering service?
Chloe is $497 one-time setup plus $297/month flat, and the first month is free. There's no per-minute billing and no contract (cancel anytime), so a week of frozen pipes doesn't blow up your bill.
Will Chloe book jobs or quote prices to my customers?
No. Chloe collects the caller's name, callback number, address, problem and urgency, and texts that to you. You decide pricing and scheduling.
What does Chloe do with a sewer backup or burst pipe at night?
She treats active water as an emergency. The call runs through her emergency script and is flagged by urgency at the top of your text, so you see it first.
What about a caller who smells gas?
Gas-smell calls also go through Chloe's emergency-triage script and are marked urgent in the text you get.
Can I use Chloe only after hours?
Yes. Chloe answers the calls you forward to her. Most shops turn on forwarding for nights and weekends and leave daytime calls ringing the office.
Do I need new phones or software?
No. You keep your existing number and phones. You just set call forwarding to your Chloe line, and the texts come to the cell phone you choose.
Get your plumbing line answered tonight.
Tell us about your shop. We'll set up your Chloe line and forwarding and get you live.
- 1Send this form (about 60 seconds)
- 2We build your greeting and Chloe line
- 3You forward after-hours calls, and the texts start
Rather talk first? Call (848) 800-6087.