HVAC answering service for the no-heat call at midnight
When the furnace quits at midnight or the AC dies in a July heat wave, Chloe answers in about 15 seconds. She captures the job and texts it to you or your on-call tech before the homeowner calls a competitor.
- From $297/mo
- First month free
- No per-minute billing
- Cancel anytime
Example call. Your caller hears your shop's name.
HVAC calls arrive in waves, and voicemail drowns in them
HVAC demand isn't steady. The first hard freeze or the first 95° weekend can put a week's worth of calls on your line in one night. That's when shops miss the most calls, and it's also when those calls are worth the most.
A homeowner with no heat and kids in the house won't leave a message and hope. They scroll to the next HVAC company and keep calling until someone answers. Every unanswered ring is a customer you paid to attract, gone to a competitor.
Chloe answers forwarded calls in about 15 seconds, takes the details and texts them to you. Per-minute charges don't pile up during the rush, because there aren't any.
After-hours answering service for HVAC: the calls Chloe captures
- No heat / no cool. The system, the symptom and whether there are vulnerable people in the house, if the caller mentions it.
- Gas smells. These go straight through Chloe's emergency-triage script and are marked urgent.
- Leaking units and frozen lines. She notes what the caller sees, so the tech knows what's waiting.
- Maintenance and quote requests. Captured with "can wait" urgency, ready for the office in the morning.
Example: a July heat-wave call
Every call ends with a job ticket, not a mystery voicemail
Chloe asks what a good dispatcher would ask and then texts it to you, in the same order every time.
Name
Who called, spelled the way they said it.
Callback number
Confirmed back to the caller, so you're not dialing a wrong number at 3 AM.
Service address
Where the truck needs to go.
The problem
"Water heater leaking in the basement," in the caller's own words.
Urgency
Emergency now, or fine for the morning. You see it at a glance.
Set it up once, before the season hits
- We build your Chloe line with your company name in the greeting. That's covered by the $497 setup.
- Forward your business line to Chloe after hours, when calls go unanswered, or full-time during peak weeks.
- Choose who gets the texts: the owner, the on-call tech, or both.
The full walkthrough, with carrier tips, is on the how it works page.
A virtual receptionist for HVAC companies, minus the per-minute meter
Traditional HVAC answering services usually charge per minute or per call. That's fine on a quiet week and painful during a heat wave. Chloe is $297/mo with no per-minute billing. See how that compares, vendor by vendor, in our 2026 answering service rankings.
Doing plumbing too? One Chloe line covers both trades. See the plumbing answering service page.
What is voicemail costing your shop?
Use your own call log and your own average ticket. The default numbers are just a starting point. Slide them to match your shop.
HVAC answering service pricing that doesn't spike in a heat wave
One flat monthly price on every plan, with the included-call allowance spelled out right beside it. A storm-week pileup doesn't change your monthly price — only calls past your plan's allowance do, at a flat $1.91 per call, never per-minute.
| Standard (entry) | $297/mo | 150 after-hours calls included |
|---|---|---|
| Pro | $497/mo | 250 after-hours calls included · summaries to multiple phones |
| Elite | $797/mo | 400 after-hours calls included · our biggest included allowance |
| Setup | $497 one time | Chloe's line, your greeting and your call forwarding — any plan |
| Extra calls | $1.91 each | Only past your plan's included calls, billed next cycle |
| First month | Free | The monthly fee is waived for month one |
| Per-minute fees | None | Never metered by the minute |
| Contract | None | Cancel anytime |
Standard — $297/mo
- 150 after-hours calls included
- Answers in about 15 seconds
- Collects name, callback, address, problem and urgency
- Emergency script for gas smells and active floods
- No per-minute billing · no contract
Pro $497/mo (250 calls, multi-phone summaries) · Elite $797/mo (400 calls — our biggest allowance) — see /pricing
HVAC answering service FAQ
How much does an HVAC answering service cost?
Chloe is $497 one-time setup and $297/month flat, and the first month is free. There's no per-minute billing and no contract (cancel anytime), so the first cold snap of January costs the same as a quiet week in May.
Can Chloe tell an emergency from a tune-up request?
She asks about the problem and its urgency on every call, and the urgency goes at the top of your text. Gas smells go through her emergency-triage script.
Does Chloe dispatch my techs?
Chloe texts the job summary to the phone number or numbers you choose, such as yours or your on-call tech's. You or your tech decide who rolls.
Will callers know they're talking to AI?
Chloe is an AI voice agent and we don't present her as a person. Callers get a quick, natural conversation instead of a voicemail beep.
Can I forward only during peak season?
You control forwarding on your own line. Turn it on for nights and weekends, for unanswered calls, or around the clock during heat waves.
Do you work with heating oil and boiler companies?
Yes. Any heating or cooling shop with an after-hours phone problem can forward calls to Chloe. No-heat calls are captured the same way. See the heating oil answering service page.
Have Chloe on the line before the next cold snap.
Tell us about your shop. We'll set up your Chloe line and forwarding and get you live.
- 1Send this form (about 60 seconds)
- 2We build your greeting and Chloe line
- 3You forward after-hours calls, and the texts start
Rather talk first? Call (848) 800-6087.