Answering service for heating oil companies that picks up when the tank runs dry
When a customer runs out of oil at 11 PM in January, they call whoever answers. Chloe answers your forwarded line in about 15 seconds, gets the name, address, problem and urgency, and texts you the job.
- $297/mo
- First month free
- No per-minute billing
- Built for winter surges
Example call. Your caller hears your shop's name.
Why heating oil companies lose the most calls on the coldest nights
Heating oil demand comes in surges. The first deep freeze of the season, a week of single digits, a nor'easter that keeps trucks off the road: that's when phones ring nonstop, and it's when your office is closed or your dispatcher is buried.
A customer who has run out of oil, or whose burner quit after a delivery, isn't going to leave a voicemail and wait until morning. If they're not locked into a contract, they'll call the next dealer in town. Even loyal customers remember the night nobody picked up.
Chloe answers every forwarded call in about 15 seconds, so the caller talks to someone right away. She collects what you need to act and texts it to you, and there's no per-minute bill growing with every cold snap.
After-hours answering for heating oil dealers: the calls Chloe captures
- Run-outs. Out of oil, no heat, with the address and how urgent it is.
- No-heat service calls. Burner won't fire, furnace or boiler down, for dealers with a service department.
- Delivery requests. Routine fill-ups, captured and marked "can wait" so the office has them in the morning.
- Gas smells. If a caller reports one, it goes through Chloe's emergency-triage script and is marked urgent.
Example: a no-heat call after a delivery
Every call ends with a job ticket, not a mystery voicemail
Chloe asks what a good dispatcher would ask and then texts it to you, in the same order every time.
Name
Who called, spelled the way they said it.
Callback number
Confirmed back to the caller, so you're not dialing a wrong number at 3 AM.
Service address
Where the truck needs to go.
The problem
"Water heater leaking in the basement," in the caller's own words.
Urgency
Emergency now, or fine for the morning. You see it at a glance.
Set it up before heating season
- We build your Chloe line with your company name in the greeting. That's part of the $497 setup.
- You forward your business line to Chloe after hours, when calls go unanswered, or around the clock during a cold snap.
- Choose who gets the texts: the owner, the on-call driver, the service tech, or all of them.
The full walkthrough is on the how it works page.
Heating oil answering service vs. a per-minute call center
A traditional answering service bills by the minute or by the call. For a heating oil company, that means your biggest bills land in the same weeks your trucks are stretched thinnest. Chloe is $297/mo, with no per-minute billing.
Run HVAC or plumbing service too? One Chloe line covers it. See the HVAC answering service and plumbing answering service pages, or compare answering services side by side.
What is voicemail costing your shop?
Use your own call log and your own average ticket. The default numbers are just a starting point. Slide them to match your shop.
Heating oil answering service pricing that stays flat all winter
One flat monthly price on every plan, with the included-call allowance spelled out right beside it. A storm-week pileup doesn't change your monthly price — only calls past your plan's allowance do, at a flat $1.91 per call, never per-minute.
| Standard (entry) | $297/mo | 150 after-hours calls included |
|---|---|---|
| Pro | $497/mo | 250 after-hours calls included · summaries to multiple phones |
| Elite | $797/mo | 400 after-hours calls included · our biggest included allowance |
| Setup | $497 one time | Chloe's line, your greeting and your call forwarding — any plan |
| Extra calls | $1.91 each | Only past your plan's included calls, billed next cycle |
| First month | Free | The monthly fee is waived for month one |
| Per-minute fees | None | Never metered by the minute |
| Contract | None | Cancel anytime |
Standard — $297/mo
- 150 after-hours calls included
- Answers in about 15 seconds
- Collects name, callback, address, problem and urgency
- Emergency script for gas smells and active floods
- No per-minute billing · no contract
Pro $497/mo (250 calls, multi-phone summaries) · Elite $797/mo (400 calls — our biggest allowance) — see /pricing
Heating oil answering service FAQ
Do you work with heating oil delivery companies?
Yes. Chloe answers forwarded calls for heating oil dealers, both full-service companies with burner techs and delivery-focused companies. Every call ends with a text summary: name, callback, address, problem and urgency.
What does Chloe do with an out-of-oil, no-heat call at night?
She captures the caller's name, callback number, delivery address and what's happening, marks the urgency, and texts it to you in seconds. You decide whether to send a truck tonight or first thing in the morning.
Can Chloe take routine delivery requests too?
Yes. A caller asking for a fill-up next week gets captured the same way, marked as not urgent, so it's waiting for the office in the morning.
How much is an answering service for a heating oil company?
$497 one-time setup, then $297/month flat, and the first month is free. There's no per-minute billing and no contract (cancel anytime), so a cold snap that doubles your calls doesn't double your bill.
Does Chloe quote oil prices or schedule deliveries?
No. Chloe doesn't quote per-gallon prices or promise delivery times. She collects the details and gets them to you fast. Pricing and routing stay with your office.
Do I keep my number?
Yes. You forward your existing business line to your Chloe line after hours, when calls go unanswered, or all the time. Customers keep calling the number on your trucks and invoices.
Have Chloe on your line before the first freeze.
Tell us about your shop. We'll set up your Chloe line and forwarding and get you live.
- 1Send this form (about 60 seconds)
- 2We build your greeting and Chloe line
- 3You forward after-hours calls, and the texts start
Rather talk first? Call (848) 800-6087.