How Chloe works: forward, answer, text
There's nothing to install and no new number for customers. You forward your line, Chloe answers, and you get the job on your phone. Here's the whole flow, step by step.
- From $297/mo
- First month free
- No per-minute billing
- Cancel anytime
Example call. Your caller hears your shop's name.
Sign up and get your Chloe line
Fill out the form at the bottom of this page. We set up your Chloe line and write a greeting with your shop's name, so callers hear "Thanks for calling [your shop]," not a generic service name. This is covered by the one-time $497 setup.
Turn on call forwarding (keep your number)
Your business number stays exactly the same. You tell your phone carrier or phone system to forward calls to your Chloe line. Most shops use one of these:
- Forward when unanswered. Your phone rings first, and if nobody picks up, Chloe does. Good for daytime overflow.
- Forward after hours. Turn it on when you close and off when you open. Many VoIP systems can schedule this.
- Forward everything. Chloe takes every call. Useful during a heat wave or a holiday shutdown.
On many mobile carriers, forwarding is a short star code dialed from the business phone. On VoIP and office systems, it's a setting in the admin portal. Codes vary by carrier, so we work through it with you during setup.
Choose who gets the job texts
Pick the cell phone or phones that should get Chloe's summaries. That might be the owner, the on-call tech, or both. If your on-call rotation changes, let us know.
Chloe answers in about 15 seconds
When a forwarded call comes in, Chloe answers right away with your greeting and holds a real conversation. She asks about the problem, checks the urgency, and confirms the caller's name, callback number and service address. If the caller reports a gas smell or active flooding, her emergency-triage script takes over.
You get the job by text, in seconds
As soon as the call ends, the summary lands on your phone. Emergencies are flagged at the top. Routine calls are marked as fine for the morning. You decide what happens next.
One call, start to finish
This is what an actual exchange looks like, and the exact shape of the text you'd receive afterwards.
Example: overnight frozen-pipe call
Every call ends with a job ticket, not a mystery voicemail
Chloe asks what a good dispatcher would ask and then texts it to you, in the same order every time.
Name
Who called, spelled the way they said it.
Callback number
Confirmed back to the caller, so you're not dialing a wrong number at 3 AM.
Service address
Where the truck needs to go.
The problem
"Water heater leaking in the basement," in the caller's own words.
Urgency
Emergency now, or fine for the morning. You see it at a glance.
Tier pricing. Never a per-minute meter.
One flat monthly price on every plan, with the included-call allowance spelled out right beside it. A storm-week pileup doesn't change your monthly price — only calls past your plan's allowance do, at a flat $1.91 per call, never per-minute.
| Standard (entry) | $297/mo | 150 after-hours calls included |
|---|---|---|
| Pro | $497/mo | 250 after-hours calls included · summaries to multiple phones |
| Elite | $797/mo | 400 after-hours calls included · our biggest included allowance |
| Setup | $497 one time | Chloe's line, your greeting and your call forwarding — any plan |
| Extra calls | $1.91 each | Only past your plan's included calls, billed next cycle |
| First month | Free | The monthly fee is waived for month one |
| Per-minute fees | None | Never metered by the minute |
| Contract | None | Cancel anytime |
Standard — $297/mo
- 150 after-hours calls included
- Answers in about 15 seconds
- Collects name, callback, address, problem and urgency
- Emergency script for gas smells and active floods
- No per-minute billing · no contract
Pro $497/mo (250 calls, multi-phone summaries) · Elite $797/mo (400 calls — our biggest allowance) — see /pricing
Setup FAQ
Do I keep my phone number?
Yes. You turn on call forwarding from your existing number to your Chloe line. Customers keep dialing the number on your truck.
What forwarding code do I use?
It depends on your carrier and phone system. Many mobile carriers use star codes for conditional forwarding, and VoIP and office phone systems have a forwarding setting. Setup includes getting forwarding working on your line.
Can I forward only after hours?
Yes. Forward at night, on weekends, only when you don't answer, or all the time. You can turn forwarding on and off whenever you want.
Who gets the text?
The cell number or numbers you choose at setup: you, your on-call tech, or both.
How long does it take to go live?
Once your Chloe line is set up, turning on forwarding takes a few minutes.
More for plumbing & HVAC shops
Ready for step 1?
Tell us about your shop. We'll set up your Chloe line and forwarding and get you live.
- 1Send this form (about 60 seconds)
- 2We build your greeting and Chloe line
- 3You forward after-hours calls, and the texts start
Rather talk first? Call (848) 800-6087.