Answering service for New York plumbers & HVAC shops
From Long Island to Westchester and the Hudson Valley, Chloe answers your forwarded after-hours calls in about 15 seconds and texts you a complete job summary.
- From $297/mo
- First month free
- No per-minute billing
- Cancel anytime
Example call. Your caller hears your shop's name.
After-hours answering for NY plumbing & HVAC shops
New York homeowners expect someone to pick up. In dense suburbs like Westchester and Nassau, a homeowner with no heat in January has a long list of shops to call, and they'll keep dialing until a person, or Chloe, answers.
Older housing stock means old boilers, cast-iron drain lines and radiators. Long Island winters bring frozen pipes. Summer heat waves put AC systems under load all at once. These calls cluster on the worst nights, and that's when voicemail costs the most.
Why NY shops forward to Chloe
- She answers in about 15 seconds, so the caller never hears your voicemail.
- She triages emergencies. Gas smells and active flooding are flagged urgent.
- You get a text, not a voicemail: name, callback, address, problem and urgency.
- The bill is flat: $297/mo, no per-minute billing.
Areas we work with
Shops across Long Island, Westchester, the Hudson Valley and the five boroughs, including Yonkers, White Plains, New Rochelle, Mount Vernon, Hempstead, Garden City, Huntington, Babylon, Poughkeepsie, Newburgh, Staten Island and Queens. Because Chloe answers forwarded calls, it doesn't matter where your shop sits. If your phone rings in New York, she can answer it.
Also serving Connecticut. See the plumbing and HVAC pages for trade-specific details.
Example: a New York HVAC call
Every call ends with a job ticket, not a mystery voicemail
Chloe asks what a good dispatcher would ask and then texts it to you, in the same order every time.
Name
Who called, spelled the way they said it.
Callback number
Confirmed back to the caller, so you're not dialing a wrong number at 3 AM.
Service address
Where the truck needs to go.
The problem
"Water heater leaking in the basement," in the caller's own words.
Urgency
Emergency now, or fine for the morning. You see it at a glance.
Get your NY line answered in three steps
Forward your after-hours calls
Keep your number. Set call forwarding on your business line to Chloe's number. It's usually a short star code or a setting in your phone system. Setup is included.
Chloe answers in about 15 seconds
She greets callers with your shop's name and gets the name, callback number, address, problem and urgency. Gas smells and active floods go through her emergency script.
You get the job by text
Seconds after the call ends, the full summary lands on your phone. You decide whether to roll a truck now or call back at 7.
What is voicemail costing your shop?
Use your own call log and your own average ticket. The default numbers are just a starting point. Slide them to match your shop.
New York answering service pricing: $297/mo
One flat monthly price on every plan, with the included-call allowance spelled out right beside it. A storm-week pileup doesn't change your monthly price — only calls past your plan's allowance do, at a flat $1.91 per call, never per-minute.
| Standard (entry) | $297/mo | 150 after-hours calls included |
|---|---|---|
| Pro | $497/mo | 250 after-hours calls included · summaries to multiple phones |
| Elite | $797/mo | 400 after-hours calls included · our biggest included allowance |
| Setup | $497 one time | Chloe's line, your greeting and your call forwarding — any plan |
| Extra calls | $1.91 each | Only past your plan's included calls, billed next cycle |
| First month | Free | The monthly fee is waived for month one |
| Per-minute fees | None | Never metered by the minute |
| Contract | None | Cancel anytime |
Standard — $297/mo
- 150 after-hours calls included
- Answers in about 15 seconds
- Collects name, callback, address, problem and urgency
- Emergency script for gas smells and active floods
- No per-minute billing · no contract
Pro $497/mo (250 calls, multi-phone summaries) · Elite $797/mo (400 calls — our biggest allowance) — see /pricing
New York answering service FAQ
Do you serve plumbing and HVAC shops anywhere in New York?
Yes. Chloe answers calls forwarded from your business line, so she covers shops across Long Island, Westchester, the Hudson Valley and the five boroughs.
What does an answering service cost for a NY plumbing shop?
$497 one-time setup and $297/month flat, and the first month is free. There's no per-minute billing.
Do I keep my local number?
Yes. Your local number stays on your trucks and your Google listing. You forward it to your Chloe line.
How does Chloe handle emergencies?
Gas smells and active flooding go through her emergency-triage script, and urgency is flagged at the top of the text you get.
Is Chloe a live person?
No. Chloe is an AI voice agent. She answers in about 15 seconds, holds a natural conversation and texts you the details.
Get Chloe answering your NY line.
Tell us about your shop. We'll set up your Chloe line and forwarding and get you live.
- 1Send this form (about 60 seconds)
- 2We build your greeting and Chloe line
- 3You forward after-hours calls, and the texts start
Rather talk first? Call (848) 800-6087.