24 hour answering service that never clocks out
Emergencies don't keep business hours, and neither does Chloe. Forward your line and every call gets answered in about 15 seconds, triaged for urgency and texted to you, whether it comes in at 2 AM, Thanksgiving dinner or Sunday morning.
- From $297/mo
- First month free
- No per-minute billing
- Cancel anytime
Example call. Your caller hears your shop's name.
Your 2 AM call, two ways
Someone with water on the floor doesn't leave a message and wait for morning. They call the next shop on the list.
"You've reached… please leave a message"
- Phone rings out to your greeting.
- Caller hangs up and taps the next result.
- Someone else gets the emergency rate.
- You find a missed call at 7 AM, maybe.
Answered in about 15 seconds
- Chloe picks up with your shop's name.
- She gets name, callback, address, problem and urgency.
- Gas smell or active flood? Her emergency script runs.
- You get the whole job by text in seconds.
Why "we'll call you back in the morning" loses the job
An after-hours caller is almost always calling about something that can't wait, or that feels like it can't. Water on the floor, no heat in January, a smell they can't explain. They want a person, a plan and some reassurance. A voicemail greeting gives them none of those.
So they call the next shop. The shop that answers gets the emergency call-out, and often gets the customer for years after that.
A 24/7 answering service closes that gap. Chloe picks up every forwarded call around the clock, has a real conversation, and hands you a clean summary to act on.
24/7 emergency answering for plumbers and HVAC
- Overnight. Every forwarded call gets answered, not just the first one.
- Weekends and holidays. Same flat price, same speed.
- During jobs. Forward unanswered calls while your crew is under a house, and stop losing the daytime overflow too.
What "emergency triage" means here
Chloe asks about urgency on every call. When a caller reports a gas smell or active flooding, she switches to her emergency script and the urgency leads your text. Routine calls are marked "can wait," so you can sleep through the water-heater quote and wake up for the burst pipe.
Example: a holiday-weekend flood call
Every call ends with a job ticket, not a mystery voicemail
Chloe asks what a good dispatcher would ask and then texts it to you, in the same order every time.
Name
Who called, spelled the way they said it.
Callback number
Confirmed back to the caller, so you're not dialing a wrong number at 3 AM.
Service address
Where the truck needs to go.
The problem
"Water heater leaking in the basement," in the caller's own words.
Urgency
Emergency now, or fine for the morning. You see it at a glance.
Round-the-clock coverage in three steps
Forward your after-hours calls
Keep your number. Set call forwarding on your business line to Chloe's number. It's usually a short star code or a setting in your phone system. Setup is included.
Chloe answers in about 15 seconds
She greets callers with your shop's name and gets the name, callback number, address, problem and urgency. Gas smells and active floods go through her emergency script.
You get the job by text
Seconds after the call ends, the full summary lands on your phone. You decide whether to roll a truck now or call back at 7.
24/7 coverage, one flat monthly price
One flat monthly price on every plan, with the included-call allowance spelled out right beside it. A storm-week pileup doesn't change your monthly price — only calls past your plan's allowance do, at a flat $1.91 per call, never per-minute.
| Standard (entry) | $297/mo | 150 after-hours calls included |
|---|---|---|
| Pro | $497/mo | 250 after-hours calls included · summaries to multiple phones |
| Elite | $797/mo | 400 after-hours calls included · our biggest included allowance |
| Setup | $497 one time | Chloe's line, your greeting and your call forwarding — any plan |
| Extra calls | $1.91 each | Only past your plan's included calls, billed next cycle |
| First month | Free | The monthly fee is waived for month one |
| Per-minute fees | None | Never metered by the minute |
| Contract | None | Cancel anytime |
Standard — $297/mo
- 150 after-hours calls included
- Answers in about 15 seconds
- Collects name, callback, address, problem and urgency
- Emergency script for gas smells and active floods
- No per-minute billing · no contract
Pro $497/mo (250 calls, multi-phone summaries) · Elite $797/mo (400 calls — our biggest allowance) — see /pricing
24 hour answering service FAQ
Is Chloe really available 24 hours a day?
Yes. Chloe answers every call forwarded to her line, day or night, including weekends and holidays. You decide which hours to forward.
What counts as an emergency?
Chloe asks about the problem and its urgency on every call. Gas smells and active flooding go through her emergency-triage script and are marked urgent at the top of your text.
Does a 24 hour answering service cost more on holidays?
Not with Chloe. It's $297/month flat, the same on Christmas Eve as on a Tuesday in April, plus $497 one-time setup. The first month is free.
How quickly do I get the details?
The text summary arrives within seconds of the call ending.
Can I send texts to my on-call tech instead of me?
Yes. Pick the cell number or numbers that get the job texts, so the on-call rotation gets what it needs.
Turn on 24/7 answering this week.
Tell us about your shop. We'll set up your Chloe line and forwarding and get you live.
- 1Send this form (about 60 seconds)
- 2We build your greeting and Chloe line
- 3You forward after-hours calls, and the texts start
Rather talk first? Call (848) 800-6087.