After hours answering service: stop missing the 11 PM calls
You cannot answer every after-hours call yourself. A Chloe line can. $297/mo, no per-minute billing.
- From $297/mo
- First month free
- No per-minute billing
- Cancel anytime
The math behind the missed call
Picture five after-hours calls a month and two of them become jobs you would have billed at $450 each — roughly $900. If 40% of missed callers simply dial the next shop, that is not a statistic we can prove for your market; it is a way to size the loss. Even on conservative numbers, one recovered job pays for the service for months.
Voicemail feels free because you never see the invoice. You see it as a quiet phone on Tuesday, when in fact Monday night someone with a running toilet gave up.
What Chloe does at 2 AM
- Answers in about 15 seconds with your shop name.
- Collects name, callback number, address, problem and urgency.
- Triages a gas smell or active flood with her emergency script.
- Texts you the full job summary seconds after the call.
She does not put anyone on hold. There is no queue. That is the difference between an AI answering service and a voicemail box, and it is why callers stay on the line.
Forwarding setup in one paragraph
You keep your existing number. You turn on call forwarding from your business line to your Chloe line, after hours or when unanswered, using a short star code or a setting in your phone system or VoIP portal, and we help with that during setup. See /how-it-works for the walkthrough.
When you should not use an AI answering service
If your callers expect a named dispatcher who knows their history, or if a caller is panicked and needs a calm human, AI is not always the right fit. Chloe collects facts and routes; she does not counsel. We would rather say that plainly than oversell.
Questions shop owners ask
How many calls does a small shop actually miss after hours?
There is no universal number. Check your own missed-call log for two or three evenings. Five after-hours misses a week is not unusual for a solo or 3-truck shop.
What share of callers call the next shop?
Some do. We treat it as uncertain. A caller with a burst pipe at 2 AM is unlikely to leave a voicemail and wait. Use your own best guess.
Does voicemail not catch enough?
Voicemail catches messages, not jobs. Most people dial a second number rather than leave a message.
Is 15 seconds realistic?
Yes. Chloe answers in about 15 seconds, with no hold music or ring-out.
What does Chloe collect after hours?
Name, callback number, address, problem and urgency. Gas smells and active flooding get the emergency script.
Is Chloe a person?
No. Chloe is an AI voice agent. Callers talk to AI, not a live person.
Tier pricing. Never a per-minute meter.
One flat monthly price on every plan, with the included-call allowance spelled out right beside it. A storm-week pileup doesn't change your monthly price — only calls past your plan's allowance do, at a flat $1.91 per call, never per-minute.
| Standard (entry) | $297/mo | 150 after-hours calls included |
|---|---|---|
| Pro | $497/mo | 250 after-hours calls included · summaries to multiple phones |
| Elite | $797/mo | 400 after-hours calls included · our biggest included allowance |
| Setup | $497 one time | Chloe's line, your greeting and your call forwarding — any plan |
| Extra calls | $1.91 each | Only past your plan's included calls, billed next cycle |
| First month | Free | The monthly fee is waived for month one |
| Per-minute fees | None | Never metered by the minute |
| Contract | None | Cancel anytime |
Standard — $297/mo
- 150 after-hours calls included
- Answers in about 15 seconds
- Collects name, callback, address, problem and urgency
- Emergency script for gas smells and active floods
- No per-minute billing · no contract
Pro $497/mo (250 calls, multi-phone summaries) · Elite $797/mo (400 calls — our biggest allowance) — see /pricing
Questions? Call (848) 800-6087 or see the blog.
Start your free month
Tell us about your shop. We'll set up your Chloe line and forwarding and get you live.
- 1Send this form (about 60 seconds)
- 2We build your greeting and Chloe line
- 3You forward after-hours calls, and the texts start
Rather talk first? Call (848) 800-6087.